I'm an Event Organizer
Find guidance on creating and editing your event, managing submissions, and more
Creating Your Event
- Getting Started: Creating an Event Listing
- Making Edits to Your Event Page After Launching Registrations
- Organizer FAQs
- Customize Applications by Applicant Type
- Creating an Event - Year Two
- Duplicate an Event Listing
Sub-Users
Inventory Tracking for Booths and Sponsorships
- How to Manage Your Sponsorship Inventory
- How to Manage Booth Inventory with an Interactive Map
- Customizing add-ons and marking them as sold-out
- Managing Booth Inventory without an Interactive Map
Payment Gateways
- How to Enable Check and Alternate Payments
- Retrieving API Keys for Stripe
- Retrieving API Key for Authorize.net
- Upgrading PayPal APIs
Payment Settings
- Customize System Messages with your Organization's Logo
- Accepting PayPal Payments in Canadian Dollars (CAD)
- Adding an Application Fee
- Adding Sales Tax
- Enabling Credit Card Processing Fee
Managing Payments
- Sending Payment Reminders (Automated Template)
- Record a Partial Payment
- Setting an Order Status to 'Paid' and Sending Payment Reminders [Awaiting Payments tab]
- Revert a "Paid" Order Back to "Needs Payment"
- Exhibitor Payment Failed - Now what?
- How to Refund an Order
Managing Your Orders
- How To Review and Approve an Order
- An Overview of the Orders Dashboard
- Export Order Summaries and Event Logistics
- Creating a Manual Submission On Behalf of the Exhibitor
- Create a Promo Code
- Cancel an Order
Modifying Order and Applications
- Modifying an Exhibitor's Order
- Approving Order Modifications Made By an Exhibitor
- Editing an Exhibitor's Booth Profile Information
Managing Paperwork
- Enable E-Sign for an “Order Specific Document” for Vendor/Sponsor
- How to Resend an eSign document
- Managing Paperwork Deliverables - For Organizers
- Enable E-Sign and create your E-Sign template with Smart Fields
- Send a New Doc Alert
- How to Inspect An Exhibitor's COI
Messaging
- How to Access and Navigate the "My Messages" Inbox [Organizer]
- How to Add Your Custom Logo to Email Notifications
- Using Batch Messaging to Message Multiple Exhibitors
- Exhibitor Email Notifications
Onboarding Your Exhibitors
- Post-Event Wrap-Up for Event Organizers
- Template for Vendors/Sponsors: Reminder to Confirm Order (pending manual)
- Template: reminder for vendors/sponsors to complete their paperwork
- Onboarding your Vendors/Exhibitors: Intro Email Tips
- How to Find an Event in Our Marketplace and Submit an Application
- Pay for Your Order
Enhanced Mapping Features (accessible through interactive maps)
These robust tools empower you to explore, analyze, and customize your mapping experience like never before.
Event Day Logistics
Account-Level Settings
Account Management
- Resetting Passwords & Login Information
- Setting Up a Mailing Signature as an Event Organizer or Sub User
- Setting Up Your Profile Page
iframe Codes
Subscription Settings
- Early Plan Renewal
- Purchase Additional Event Tokens
- Upgrade Your Plan
- Adding an Interactive Live Floor Plan to your Event
Organizing a Virtual Event?
Build a virtual experience with a Vendor Village, Conference Sessions, and more