• Account-Wide Codes

• Promo Code Name

• Code Types

• One-Time Use

• Duration

Notes Before You Begin:

1. This feature can only be accessed by the Account Admin. Sub-users do not have access.

2. Promo codes apply only to Event Spaces, Sponsorship, and Advertisement subtotal; they are not applied towards add-ons or the application fee.

3. Once a promo code is created and deleted, it cannot be added back with the same name since it's saved in the database.

4. Promo code names must be unique, and it's recommended to include the event name abbreviation and year for differentiation (example: EHNONPROFIT2024)

5. Promo codes are case sensitive, and spaces should be avoided for user-friendliness.

6. The flat rate entered is the amount discounted from the subtotal.

7. Start and end dates for promo codes are optional, but if added, they cannot be changed later.

8. Promo code creation is restricted to users at the Sub User Coordinator level.

Account-Wide Codes

You can create account-wide promo codes that exhibitors can apply to any event you manage! If you would like to create an event-specific code, check out this article: Create a Promo Code

To create a multi-event code, go to your Account Info section.

Then select the Promo Codes tab from the column on the left.

Your currently active codes will be displayed here.

To add a new code, fill in the fields for a new code according to your preference. 

• Note - Each field will be covered in detail later on in this article.

Click Add Code to add the code to your account.

If at any point you decide you would like to delete a promo code, click the red trash can next to the code you would like to delete.

Promo Code Name

You can pick any combination of letters and numbers as your promo code name. However, we strongly suggest no spaces. Keep in mind that most exhibitors will copy/paste the code from an email, and spaces can make the code a bit ambiguous. 

Your code name must have at least five characters.

We do not recommend having the same promo code name for an account-level promo as an event-level promo. In that event, the event-level code will override the account-level code, so it's best to avoid that altogether by having unique names for each Promo Code you use.

Add your promo code name to the Promo Code field. 

Code Types

You have the choice between a percentage-based or a flat-rate discount promo code.

Percentage-Based Discount

A percentage-based discount takes a specified percent off the price of all booths/sponsorships in the order. 

Select % Off from the Promo Type dropdown to select this type of discount, then add the desired percent to the blank field to the right of the dropdown.

Flat-Rate Discount

A flat-rate discount takes a specified dollar amount off the total price of the order.

Select Flat Rate from the Promo Type dropdown to select this type of discount, then add the desired dollar amount to the blank field to the right of the dropdown. 

• Note - The dollar amount you add will be the amount taken off the order (the discount amount). In the screenshot below, $200 will be taken off of the order total.

One-Time Use

If you would like your exhibitors to only use the discount code on a single order, you can check the box next to "Use once per user".

Duration

You can enable a Start/End Date for your promo code. To enable this feature, simply pick a start and end date by clicking in the field.

A pop-up calendar will appear where you can select the date for that field. To clear a selected date, click Clear at the bottom of the pop-up.

If you do not wish to have a start or end date for your promo, leave these fields blank.

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Suggested Articles: 

• Create a Promo Code

• Onboarding your Vendors/Exhibitors: Intro Email Tips

• Modifying an Exhibitor's Order