When are automatic emails to exhibitors triggered?
Your exhibitors will receive a number of automatically triggered emails from Event Hub during the course of their order. These emails will have your event's name the subject and in the body, unless the email is regarding something Event Hub-specific, such as resetting a password.
Emails are triggered if there is action required from them or the status on their order has been updated. Good examples are if a Manual Submission is created on their behalf, their order is approved/rejected, they have been sent a message, their credit card payment failed, etc.
No email is sent, however, when you update the exhibitor's logistics. This will allow you to begin assigning/detailing event logistics on the exhibitor's Order Summary, and message them when their logistics are solidified.
Examples of Triggered Emails
Below are some examples of what emails that are automatically sent to exhibitors look like:
A Manual Submission is Created (and they do not already have an account on Event Hub)
Subject: *EVENT NAME* Created An Order For You! Action Required
Order Submitted - Awaiting Approval
Subject: *EVENT NAME* - Order Submitted - Pending Approval
Subject: *EVENT NAME* - Order Approved!
Payment Status is Updated (partial payment, order marked as paid, etc.)
Subject: *EVENT NAME* Updated Your Order's Payment Status!
Order is Cancelled
Subject: *EVENT NAME* - Order *ORDER NUMBER* Cancelled
What do the messages I send look like?
Exhibitors also receive email notifications when you send them messages. Here are what the messages you send look like:
Messages Sent From 'My Messages'
Messages sent via the My Messages feature will include your event name, subject, and message body. At the bottom of the email, there will also be a "Click here to reply" button that will link the exhibitor to the message in their My Messages inbox where they can reply directly to you.
Subject: *EVENT NAME* - New Message
Logistics from Batch Messaging
When you are ready to communicate event logistics to your exhibitors, you can send a batch message with the information.
As mentioned above, automatic emails will not be triggered when you update logistics on the Order Summary, however, the exhibitors will be able to view this information on their Order Summary if they log in. If you would like to keep booth numbers hidden until you are ready, check out this article!
There will also be a "Click here to reply" button in these types of notifications.
Subject: Logistics for *EVENT NAME*
You can send payment reminders to exhibitors who have not yet paid their full balance. The reminder includes their invoice as well as instructions on how to pay for their order, and what to do if they need help.
Subject: Payment Reminder From *EVENT NAME*
New Doc Alerts
Subject: *EVENT NAME* - Uploaded a new document