Articles in this section

Send a New Doc Alert

Kylie
  • Updated
Follow

Note Before You Begin:

  • Only exhibitors whose orders you have already approved will receive these alerts.

  • You can add new documents for your exhibitors to upload, e-sign, or read at any time - even after your event is live! 

Topics Covered:

1. Send a New Doc Alert

2. Customize Your Own Message

Send a New Doc Alert

To alert your exhibitors to a new document, click on the three-dot menu icon of the folder you just added the document to and select "Send New Doc Alert" from the dropdown menu. A popup confirmation will appear. Click "Yes" to confirm and send. 

Screen_Shot_2019-07-22_at_4.12.09_PM.png

The exhibitors with the participant category applied to that folder will now receive notification that there is a new document that needs their attention.

Curious about how your exhibitors' email alerts look? Check out this article!

 

Customize Your Own Message

 

We recommend sending your vendors/sponsors a reminder message to complete their paperwork deliverables and to include helpful instructions on how to do this. Below is a template you are welcome to use and tweak as desired. Include specific paperwork type(s) and most importantly a deadline! 

 

START TEMPLATE:

We are excited to have you for this year's [YOUR EVENT NAME]!  Thank you ahead of time for carefully reading this entire message. We promise that it is all important info!
 
If you are receiving this email, that means you have not completed the paperwork requirements. Please follow the steps below and have your paperwork completed by [ENTER DEADLINE].
Paperwork Needs Your Attention:
[enter the paperwork you need from them!] 
  1.  document name: action required
  2.  document name: action required

 

Log into your EventHub account by going to https://eventhub.net/login.  If you forgot your username or password, simply reset it on the log-in page. Be sure to check your junk/spam and promotion boxes if the email with the reset log-in doesn't arrive in your main inbox as messages from noreply@eventhub.net often get filtered.
Once logged in, on your "My Orders" dashboard, you will select the order you want to manage by clicking the blue "Manage Order" button. 
Complete the documents via Step 3 of your Order Summary: Read the FULL HELP ARTICLE on how to manage your paperwork for further assistance. CLICK HERE
 
[Include consequences should they not complete their paperwork] 
Other perks located in your Hub: you will also be able to see your booth assignment, see load-in/out details, download or print your invoice/receipt, send me messages and have access to additional event-related information as we get closer to the event.
If you run into any account or feature related questions or get stuck, you can reach out to the Customer Success Team at EventHub at help@eventhub.net. Direct all event-related questions to me.
 
END TEMPLATE

 

Batch message the vendors with this template. Read more on how to do this: https://help.eventhub.net/hc/en-us/articles/360022155334-Using-Batch-Messaging-to-Message-Multiple-Exhibitors

 

Suggested Articles:

 

Comments

0 comments

Please sign in to leave a comment.

Powered by Zendesk