We recommend sending your vendors/sponsors a reminder message to complete their paperwork deliverables and to include helpful instructions on how to do this. Below is a template you are welcome to use and tweak as desired. Include specific paperwork type(s) and most importantly a deadline!
We are excited to have you for this year's [YOUR EVENT NAME]!
Thank you ahead of time for carefully reading this entire message. We promise that it is all important info!
If you are receiving this email, that means you have not completed the paperwork requirements. Please follow the steps below and have your paperwork completed by [ENTER DEADLINE].
Paperwork Needs Your Attention:
[enter the paperwork you need from them!]
Log into your EventHub account by going to eventhub.net. If you forgot your username or password, simply reset it on the eventhub.net page. Be sure to check your junk/spam and promotion boxes if the email with the reset log-in doesn't arrive in your main inbox as messages from firstname.lastname@example.org often get filtered.
Once logged in, on your "My Orders" dashboard, you will select the order you want to manage by clicking the blue "Manage Order" button.
Example "My Orders" dashboard view for reference:
Screenshot of "Step 3 Complete Paperwork" to reference:
Complete the documents as indicated and upload the file(s) back into your EventHub folder by clicking the blue upload document button. I will then review and approve the documents and mark your status as "complete". Until then, the status will remain as "pending approval". Read the FULL HELP ARTICLE on how to manage your paperwork for further assistance. CLICK HERE
Other perks located in your Hub: you will also be able to see your booth assignment, see load-in/out details, download or print your invoice/receipt, send me messages and have access to additional event-related information as we get closer to the event.
If you run into any account or feature related questions or get stuck, you can reach out to the Customer Success Team at EventHub at email@example.com. Direct all event-related questions to me.
Batch message the vendors with this template. Read more on how to do this: https://help.eventhub.net/hc/en-us/articles/360022155334-Using-Batch-Messaging-to-Message-Multiple-Exhibitors