In the event an Event Organizer has created an order on your behalf, follow these steps to confirm your order on EventHub:
Please note Important information:your order is required to be approved or confirmed by you before paying or completing paperwork. If you are not able to access the payment or paperwork, this means your order is pending approval by the event organizer or you need to confirm the order changes. Once a step has been completed, it will auto collapse. Simply click on the ^ icon to expand the section.
Returning Vendors: log into your account.
New Vendors: If you are new to EventHub (meaning you don't have an account) when the organizer created the order for you, they also created an account for you to log into your Hub. You should have received an email with your login information. If you have not yet opened that email, please do before proceeding. This email contains your password. Tip: Your username is your email address!
*Note: These emails can get filtered into junk, promotions, spam, or other folders and may not appear in your main email inbox. Be sure to search each folder! If you still can't find your login info, try resetting your password to gain access by clicking HERE
How to access Step 1 to view your order
To view your order status, you can log into your eventhub.net account and then hover over your name in the top right corner and select "My Hub" from the menu that appears. Then click the blue "Manage Order" button see the Order Summary for the order you are working on.
An example image of the My Hub:
How to confirm an Order
CONFIRM ORDER: This means the event organizer created an order on your behalf. Click the blue "View Application" button to see what your order entails. You are required to review and approve the order by clicking on the blue "Confirm Order button" to move forward with the next step, processing payment (if applicable). If you don't accept the order, then simply reject it.
An example image of the status reflecting "CONFIRM ORDER".
Assuming you confirmed the order, the status for your order will then change to "approved: Pay now" if payment is pending. Move on to Step 2 to make the payment. If your order has no balance due, then the status will change to "approved:paid".
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