Frequently Asked Questions

How do I.....?

• How to Search for an Event in our Marketplace and Apply to Exhibit
• Have an Event Related Question? Learn How to Message the Event Organizer
• Step-by-step guide for cancelled events
• Step-by-step guide to updating your postponed event's Showcase Page
• Log in on EventHub
• Get to my Order Summary

I need to.....

• Pay for my Order
• Send my Paperwork to the Event Organizers
• Change my Order
• Cancel my Order

I have a question about my Order status.

• I completed all of my paperwork. Why does my status still say "Incomplete"?
• Has my application been approved?
• Where is my booth assignment and load-in information?
• Why was my application rejected?

I have a question about my Payment status.

• Did the event receive my payment?
• Was I charged twice?
• Why did my payment fail?
• Can I get a refund?

What do I do?

• EventHub 6/1 Maintenance Update: COMPLETED
• I submitted an application. What's next?
• The Event Organizer created an order for me. Now what?
• I forgot my password and/or username!
• I got an email that said I have paperwork due. What paperwork?

How does this work?

• When will my payment be processed?
• Who manages the events on EventHub?
• I'm a participant, not an exhibitor. How does this work for me?
• Do I need to create an account with EventHub to exhibit at an event?