Submit a request
  1. Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Have a question?

How do I.....?

  • How to Search for an Event in our Marketplace and Apply to Exhibit
  • Have an Event Related Question? Learn How to Message the Event Organizer
  • Step-by-step guide for cancelled events
  • Step-by-step guide to updating your postponed event's Showcase Page
  • Log in on EventHub
  • Get to my Order Summary

I need to.....

  • Pay for my Order
  • Send my Paperwork to the Event Organizers
  • Change my Order
  • Cancel my Order

I have a question about my Order status.

  • I completed all of my paperwork. Why does my status still say "Incomplete"?
  • Has my application been approved?
  • Where is my booth assignment and load-in information?
  • Why was my application rejected?

I have a question about my Payment status.

  • Did the event receive my payment?
  • Was I charged twice?
  • Why did my payment fail?
  • Can I get a refund?

What do I do?

  • EventHub 6/1 Maintenance Update: COMPLETED
  • I submitted an application. What's next?
  • The Event Organizer created an order for me. Now what?
  • I forgot my password and/or username!
  • I got an email that said I have paperwork due. What paperwork?

How does this work?

  • When will my payment be processed?
  • Who manages the events on EventHub?
  • I'm a participant, not an exhibitor. How does this work for me?
  • Do I need to create an account with EventHub to exhibit at an event?
Help Center
Powered by Zendesk