Frequently Asked Questions
Have a question?
How do I.....?
- How to Search for an Event in our Marketplace and Apply to Exhibit
- Have an Event Related Question? Learn How to Message the Event Organizer
- Step-by-step guide for cancelled events
- Log in on EventHub
- Get to my Order Summary
I need to.....
I have a question about my Order status.
- I completed all of my paperwork. Why does my status still say "Incomplete"?
- Has my application been approved?
- Where is my booth assignment and load-in information?
- Why was my application rejected?
I have a question about my Payment status.
What do I do?
- I submitted an application. What's next?
- The Event Organizer created an order for me. Now what?
- I forgot my password and/or username!
- I got an email that said I have paperwork due. What paperwork?
How does this work?
- When will my payment be processed?
- Who manages the events on EventHub?
- I'm a participant, not an exhibitor. How does this work for me?
- Do I need to create an account with EventHub to exhibit at an event?