Why did my payment fail?

What to Do If Your Payment Fails

If your payment fails, it’s usually due to one of the following reasons:

• Incorrect payment details (expiration date, name on card, billing ZIP code, or security code)
• Your bank or credit card company blocking the transaction (especially with company cards)
• Insufficient funds

If you’ve entered the correct information and the payment still fails, it could be due to the event organizer's payment processor. Sometimes, a pre-authorized payment expires if the order approval takes too long—this isn’t an error on your end.

How to Fix It

1. Try resubmitting your payment by clicking the "Payment Failed - Resubmit" located in Step 1 of your Order Summary. Or you can click the "Make a Payment" button located in Step 2 of your Order Summary. 
2. If the payment still doesn’t go through, contact your bank or credit card provider to authorize the transaction.
3. Message the event organizer to learn more about why the payment failed—they can check the details through their payment processor. "Help Article on How to Message an Event"