Undo a Manually Logged Payment
Note: This feature is only available for orders that were manually marked as paid from the Awaiting Payments tab (such as cash, check, or other offline payments). It cannot be used for orders that were paid online by credit card through EventHub.
Tip: If you are accepting payment by check, wait until the check has cleared and been deposited before marking the order as paid. This helps prevent issues if the check is returned or bounces.
Important:
- You can only undo a payment if the entire payment amount was manually logged. Partial manual payments cannot be undone.
- If you do not see the Undo Paid Status icon, the payment may still be pending exhibitor confirmation or may not be eligible to be reversed.
Step 1: Locate the Order
From your Orders Dashboard, search for the exhibitor or order you want to update.
Step 2: Undo the Paid Status
Next to the Order Status, you'll see the Undo Paid Status icon. Hover over the icon to view its tooltip, then click it to change the order status from Paid back to Needs Payment.
Step 3: Confirm the Action
A confirmation message will appear asking if you're sure you want to set the order status back to Needs Payment.
- Select Yes to continue.
- Select No to cancel.
Note: This action only changes the order status. It does not refund any money or reverse a payment that has already been processed.
Step 4: Order Returns to Pending Payments
Once confirmed, the order will appear again in your Pending Payments (or Awaiting Payments) tab.
The exhibitor/vendor can then log in and select the Pay Now button from their order summary to complete payment online.
You can also send them a payment reminder by selecting the order and using the Actions dropdown in the Pending Payments tab.
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