To cancel an order, start by going to the Order Summary for the order you wish to cancel.
Next to your Order Status, you will see a red Cancel Order button. Once clicked, there will be a popup confirming your choice to cancel. Keep in mind that the Terms and Cancellations that you agreed to during your checkout process apply.
The result of cancelling an order depends on the order's status at the time of cancellation:
If the order is still pending approval from the event organizer, then cancelling the order will immediately set your status to cancelled and does not require approval from the event. If you preauthorized payment when you submitted your order, then the payment hold will drop in 1-3 business days. It was never posted as it remained in pending status on your bank transaction.
If you have already completed payment for the order, the event will need to accept the cancellation as per their Terms and Cancellations acknowledged during your checkout process.
If the event organizer approves your cancellation and allows refunds, you will be refunded for the full or partial amount you have paid. Again, terms differ depending on the policy of the event. Message them to learn more about the refund option(s) if applicable.
Once you submit your cancellation request, your order status will update to reflect the Pending Cancellation.
You can reach out to the event if you have any concerns about your refund status by clicking the "Message Event" button on your Order Summary.
Screenshot for reference of the "Message Event Organizer" button