First log into your EventHub account, and click on the "Manage Order" next to the order that you would like to view. 

Example Image of Manage Order button: 

In Step 1 of your Order Summary, next to your Order Status, you will see a Cancel Order button. 

Example image of "Cancel Order" button: 

Once clicked, this popup will appear confirming your choice to cancel. The Terms and Cancellations you agreed to during checkout will be listed again for your reference.

Example Screenshot for Reference:

Click the "Yes" button to submit the cancellation request. This will send a notification to the event organizer to to review your cancellation and refund if applicable. 

You can follow up with the event regarding your refund status by clicking the "Message Event" button on your Order Summary.

Screenshot for reference of the "Message Event Organizer" button

The result of cancelling an order depends on the order's status at the time of cancellation:

Needs Approval

If the order is still pending approval from the event organizer, then cancelling the order will immediately set your status to cancelled and does not require approval from the event. If you preauthorized payment when you submitted your order, then the payment hold will drop in 7-10 business days. It was never posted as it remained in pending status on your bank transaction. 

Approved

If you have already completed payment for the order, the event will need to accept the cancellation as per their Terms and Cancellations acknowledged during your checkout process.

If the event organizer approves your cancellation and allows refunds, you will be refunded for the full or partial amount you have paid. Again, terms differ depending on the policy of the event. Message them to learn more about the refund option(s) if applicable.

Once you submit your cancellation request, your order status will update to reflect the Pending Cancellation. The status will change once the event organizer updates the status of the cancellation.