When you first enter a Live Chat, a pop up will ask for your name. This name will display to all other hosts and attendees. Your browser remembers your name session to session, when you login from the same device from the same IP address.
If you would like to change your display name, please do the following:
If you're using Chrome, you will need to clear cookies and cache by clicking the 3 dots in the upper right of your window, going to Settings, then Privacy & Security, then Clear Browsing Data. If you want, you can uncheck browsing history and passwords in the Advanced tab in the pop up so as not to clear those. Let me know if you have any questions about this!
If you are using Safari, click on the Safari icon and select clear history from the dropdown. Then refresh the page and enter your chat room and the prompt to enter your name will appear.
If you need further assistance, please reach out to us at email@example.com.