Setting an Order Status to 'Paid' and Sending Payment Reminders

Setting Status to Paid

If you have received a payment for an order outside of Event Hub, such as paying by check, then you will need to manually set that order's payment status as paid. 

The first step is to go to your Manage Submissions Dashboard.

Then go to the Pending Payments tab.

From there just locate the order that you wish to update by scrolling down or by using the Order Search. Once you have located the payment, in the bottom right corner, there will be payment icons, depending on the payment option you support you can click pay by check or pay by card to update the payment status for each order.

Select "Yes" to acknowledge receipt of payment and it will set that order's status to paid! The exhibitor will receive an update as well.

Sending Payment Reminders

If your exhibitors are late on submitting payment, you can use this section to send a Payment Reminder.

Just select the box next to all the orders you wish to send the reminder for, or filter them with the Order Search and click Select All. Then select Send Payment Reminder from the Actions dropdown.

Select "Yes" from the popup window.

This action will automatically trigger an email to the exhibitor with their order information and letting them know you're still waiting on payment.