Failed Payments - Causes and Fixes

If you have received a notification that your payment has failed this means that the Paypal or Credit Card payment did not process successfully.

A payment can fail for any number of reasons Some common ones are:
* Expiration date
* Exact name on card
* Billing zip code
* Card security code

The first step is to verify your current payment info or contact your financial institution if necessary. Once you are sure your payment method is clear and you have all the correct info you can try again by logging in to your Event Hub account and selecting the "Payment Failed - Resubmit" button on the top right of your Order Summary. 

This will take you to a page that will show the payment methods accepted by the event.

It is also good to have communication with the event during this time by selecting the "Message Event" button on your Order Summary, with any payment status updates. This will help ensure that they will reserve your booth space until you get your payment submitted successfully.