NOTE: This feature is only available for orders that you previously marked as paid manually on the "Pending Payments" tab, not on orders who paid by CC through Event Hub.
Sometimes an order can be mistakenly set to "Accepted: Paid" status. If you need to revert an orders status back to "Needs Payment", you will need to find the order on your Submissions Dashboard, then select the blue Undo "Paid" Status Icon.
Upon selecting this action, it will ask for your confirmation, and if you are sure you want to set this order status back to "Needs Payment" then select "Yes", otherwise select "No".
The order is now set to needs payment. **this feature only updates the status, and does not refund money.
It will now appear in your "Pending Payments" tab and your exhibitor can now make a payment from the "Pay Now" button located on their order summary. You can alert the exhibitor/vendor by sending them a payment reminder notification via the Pending Payments tab action drop down.