- Where to Record Refunds
- Record a Refund
- "No Refund" Cancellations
Notes Before You Begin:
Recording refunds on Event Hub will NOT process the refund through your chosen payment gateway. This is for recording purposes only. You must log in to your merchant account to process refunds manually.
Sub-users at the Coordinator level will not have access to this feature.
Where to Record Refunds
After a paid order is modified or is cancelled, based on your terms and cancellation policy, you will need to record a refund if one is given. Refunds can be issued from the Refunds tab on your Submissions Dashboard.
1. Check/Alt. Refund - Refunds issued via check or an alt. payment method should be marked by clicking the check icon.
3. No Refund - If an order has been cancelled, but will not receive a refund (as per your terms), you can select this icon.
Record a Refund
To record a refund, first select the payment method. When you do, you will see the following pop-up. You can input the dollar amount of the refund, either full or partial, and the reason for the refund. If you did not issue a full refund, be sure to list why in the Reason box as well. Then, select Yes to confirm.
If your Event Terms and Cancellation Policy states that no refunds will be given, you can select No Refund for cancelled orders. Add any notes for the Reason of selecting No Refund in the pop-up that appears, and click Yes to confirm.